Law & Principles
Trent England | October 6, 2014
For Customer Service Week, celebrate free markets
Here is a quiz in honor of Customer Service Week.
Which kind of business environment is most likely to lead to good customer service?
A. Lots of competition to win and keep customers
B. Little or no competition (a monopoly or a cartel)
It is easy to recognize that a business that does not have to compete for customers is unlikely to be customer friendly. Just think of cable television companies, especially before satellite and internet competitors came along. Why spend money making customers happy if they have nowhere else to go? A business with lots of competitors, on the other hand, will lose if it fails to treat customers right.
Customer Service Week is an opportunity to express thanks for the people and businesses that provide great customer service. It is also a chance to reflect on how competition creates incentives for excellence.
Finally, it is important to note where competition does not exist. Government is sometimes defined as a monopoly on force. It is certainly a monopoly. There are some jobs we need government to do, but far better to keep the monopoly small and focused rather than to allow it to crowd out or interfere with competitive marketplaces.
The American Founders understood this and established governments with limits, checks, and balances all designed to keep that power in its place. If you want to explore those ideas and how they work in the U.S. Constitution, attend our new programs on The Rule of Law and Liberty.
David and Ann Brown Distinguished Fellow
Trent England is the David and Ann Brown Distinguished Fellow at the Oklahoma Council of Public Affairs, where he previously served as executive vice president. He is also the founder and executive director of Save Our States, which educates Americans about the importance of the Electoral College. England is a producer of the feature-length documentary “Safeguard: An Electoral College Story.” He has appeared three times on Fox & Friends and is a frequent guest on media programs from coast to coast. He is the author of Why We Must Defend the Electoral College and a contributor to The Heritage Guide to the Constitution and One Nation Under Arrest: How Crazy Laws, Rogue Prosecutors, and Activist Judges Threaten Your Liberty. His writing has also appeared in the Wall Street Journal, USA Today, Washington Times, Hillsdale College's Imprimis speech digest, and other publications. Trent formerly hosted morning drive-time radio in Oklahoma City and has filled for various radio hosts including Ben Shapiro. A former legal policy analyst at The Heritage Foundation, he holds a law degree from The George Mason University School of Law and a bachelor of arts in government from Claremont McKenna College.